If you’re a UX researcher on a hardware product team and aren’t sure where to start, read on as our hardware team shares the essentials.

Technology products aren’t exclusively digital. Fitness trackers, smartwatches, and VR devices, for example, combine hardware and software. Getting hardware UX right is critical if you want your device to be successful.

Design fails: the struggle is real

A few years ago, Silicon Valley tech had a big idea: capitalize on California’s juice-loving culture and provide a homemade juicing experience without the hassle of peeling and chopping.

Juicero was born, and it delivered bags of pre-chopped fruit in bags to your home…


Did you come to UX research from something completely unrelated on the surface? Or perhaps you’re still trying to break into the industry while coming from a different background? Chances are your previous experiences have prepared you in more ways than you realize on your journey to UX research.

Woman walking along a hiking trail, passing mountains, trees, and rocks
Woman walking along a hiking trail, passing mountains, trees, and rocks

At AnswerLab, many of our UX researchers have backgrounds in vastly different roles, industries, and academic pursuits. We believe these past experiences shape many of their strengths that help them thrive as researchers today, not to mention bring added context and diverse insights to the table. Some skills that transfer over…


With everyone working remotely, our AnswerLab Slack community has flourished with new channels devoted to podcast recommendations, reviews of recently-read books, and handy articles and resources. Many of us find inspiration to expand our reading lists from our colleagues, so as we start a new year, we asked our team what things they’re reading and listening to right now. We hope it’ll inspire you as well!

A woman sitting at home with headphones on, reading on a tablet.

Things to Read:

User Friendly by Cliff Kuang

User Friendly is a must-read. It unpacks the history and evolution of user experience design, and — critically — questions whether “frictionless” should really be its ultimate aspiration. — Christina Pappas, Senior UX Researcher

History of Information Graphics by Sandra Rendgen


While many of us thought the shift to remote work back in March would be a temporary one, it’s becoming clear we won’t be heading back to our offices anytime soon. As more companies across the globe announce they’re in this for the long-haul and begin to offer permanent work from home options, it might be time to put some serious thought into our new routines and find ways to polish off our remote work practices. …


Photo by Samantha Hurley from Burst

While Apple launched podcasts on iTunes over 13 years ago in 2005, we’ve seen a huge surge in the popularity of the content form in just the last few years. In 2018, Apple’s podcasts topped 50 billion all-time downloads with over 18.5 million episodes available from 155 countries. Needless to say, there are lots of podcasts out there, so what better way to kick off 2019 than by adding a few new ones to your rotation?

Podcasts are a popular topic around our offices, with favorites being shared in Slack or discussed around our lunch table. Many of us use…


Summer days are longer, we have more downtime, and our thoughts have turned to our neglected reading lists. So we asked our founder, Amy Buckner Chowdhry, for some suggestions. Specifically, we asked ‘What reading would you recommend for researchers who want to get better at advocating for users and creating impact in their organizations’. If you’re looking to up your summer reading game, check out these recommendations for expert strategies for enhancing communication skills, working with challenging teams, and developing your personal leadership style.

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